Ravenswood Penthouse (Chester City Centre) By PolkaStays

For a short stay the property was central to the city and just the right size. Positive: There was a good range of beds for the 4 of us and the position was fabulous. Two bathrooms was definitely a plus. Negative: The check out time was early compared to a 3 pm check in. Furniture in the lounge wasn’t very comfortable and if we were spending time in the apartment we would have struggled with only 2 seats on the sofa and occasional chairs rather upright.

Clean, comfortable apartment, very convenient for exploring the town. Positive: Great location for visiting and exploring Chester. Clean and comfortable apartment, heating easy to use so can be warm or cold as you prefer. Good kitchen and bathroom facilities. Quiet place despite lots of people and traffic outside. Responsive host. Negative: Reflecting previous feedback: There are a lot of stairs, accessing and within the apartment. If you find these difficult or have large amounts of luggage this place is not for you. If you like old buildings and can manage stairs easily it is fine. The kitchen is good, but a long way from the dining area (up stairs). The bathrooms are good, the water is very hot and the temperature cannot be adjusted. Maybe this makes for quick, money saving showers (although my son opted for a bath instead, so maybe not!). They are also both together, away from 2 of the bedrooms. The penthouse apartment does have 3 bedrooms, but the information is slightly misleading as one is accessed through another with no closing door. If you want/need total privacy this could be awkward. The photos show all the apartments, check which one you will get. Despite these comments we (a family of 4 with 2 teenagers) were comfortable, had a lovely time and would go there again!

Perfect location, homely, comfortable and clean. Would definitely return. Positive: The location was excellent, in the middle of Chester. The apartment was lovely and spacious. Had all amenities. Would recommend. Negative: Obviously being in the middle of the town centre outside noise from rowdy people was heard, but that can’t be blamed on the property.

Not Luxury Positive: Location Negative: This property is not fit for purpose and should not be advertised as a luxury apartment. We stayed as 4 adults and 2 young children and encountered serious issues from the moment we arrived. The apartment was freezing cold, poorly prepared, and not properly cleaned. The kitchen and bathroom were below standard, the dishwasher still contained items from previous guests, and the oven appeared used. Basic amenities were missing or insufficient. Shampoo was not refilled, tea bags were not replenished, and there were only three forks for six people, which is completely unacceptable. The most serious failure was the complete lack of hot water for the entire two-night stay. Each morning there was no hot water at all, meaning we were unable to shower or wash. We contacted the host immediately on both mornings. Despite instructions being given and a visit to activate a “boost” function, the issue was never resolved. Hot water is a basic, minimum requirement for any accommodation. Its absence alone makes this property unacceptable, particularly when travelling with children. This stay caused unnecessary stress and inconvenience and fell far below basic hosting standards. The property is misrepresented, poorly managed, and should be avoided. We will not return and do not recommend this apartment.

Unfortunately, the accommodation provided was not what we booked or paid for. Positive: The location is very central and convenient for Chester Negative: We booked a two-bedroom penthouse, but on arrival were informed it had been double booked and was unavailable. We were moved to a one-bedroom apartment with sofa beds instead, which was a clear downgrade with reduced privacy and comfort. This caused stress from the start of the stay, especially as it was a special family weekend.